FAQ

We know that space travel comes with a lot of questioning. Explore our frequently asked questions. (To be honest, some were never asked by anyone, but who cares? We added them anyway!)

Where can I find allergen information about your products?

We have a dedicated page for that, you can access it by clicking here. We want to make it clear that our products are not allergen-free. Allergens may be present directly from ingredients used or indirectly from shared equipment, manufacturing sites, or factories where our ingredients come from, leading to potential cross-contamination.

How many people do your brownies serve?

Our brownies are perfect to share between 5 and 8 people, but we won’t judge if you keep it all to yourself, we totally get it, some things are too good to be shared! Just remember to store it airtight between servings.

Do you offer corporate or bulk orders?

You might have loved our products so much that you want to share the interstellar experience with your lucky colleagues. Good news: you can! Our space-grade products are sure to leave a lasting impression on your company. Also, you're supporting a small business with galactic ambitions. 🚀 Let's celebrate your success together and become the talk of the office. Contact us at corporate@zerogravitygrub.com.

Do you accept custom orders?

We're here for you! As a small business (for now!), our capacity for orders is somewhat limited. If you need a larger quantity than what our website currently allows, just reach out to us here, we love to chat! Also, if you have a specific request for something we don’t currently offer, we'll try our best to make it happen.

What is the estimated delivery time for my order?

Orders are always dispatched within 2 business days, but we often send them out the next business day. To guarantee freshness, we don't ship on Thursdays or Fridays, preventing your products from sitting still over the weekend. Express deliveries typically arrive 1 business day after we dispatch, but sometimes may take 2. Standard shipping usually takes 2 or 3 business days after being shipped, with rare cases extending to 4. Delivery times vary depending on where you are in the UK and any potential delays with the courier.

Can I freeze your products?

Yes. While we recommend enjoying our treats fresh, we know sometimes you need a stash for later (if you have that kind of self-control, that is!). Just note it will alter their texture a bit. Here's the best way to do it:

  1. Sealing is key: Make sure they're in an airtight container to prevent freezer burn and making contact with other things.
  2. Defrost with patience: When you're ready, let them thaw inside the closed container until they reach room temperature. This prevents condensation from forming directly on your grub, keeping it as delicious as possible. After this step, you can heat your goodies normally, if you prefer.

Pro tip for brownie lovers: If you’re freezing brownies, conveniently stash them next to your favourite ice cream and thank yourself later, they’re an unbeatable duo just waiting to happen!

Happy freezing (and thawing!)

Do you offer gift cards?

You bet! Our Grub Cards are the perfect way to make someone’s day. Say bye-bye to the pressure of choosing the right gift and relax knowing that even the pickiest Earthlings will find something to suit their taste. Be the gifting hero and let them discover what they’ve been missing. It’s easy as pie!

What's the whole "Grub" thing about?

Ah, the "Grub" at Zero Gravity Grub is more than just a word. It is firstly a fun way of referring to our delicious treats, but it also has a bit of a quirky twist, which is a nod to our imaginative personality ;) When you get something from Zero Gravity Grub, you're also getting a taste of our playful spirit.

What makes Zero Gravity Grub unique?

It's more than just the food (though that's pretty incredible too!). It's about being a customer-first company. We're customers in real life, so we get it. We know where other companies misstep, and we're on a mission to do better by you.

But... yeah, it’s also about the grub! We're more than bakers, we're flavour makers. Every product goes through an unimaginable amount of tests, brainstorming and experiments before they earn our official stamp of approval. Tough work, but someone's gotta do it, right?! We’re not into overly sweet treats, so we aim for the perfect balance of flavors. But don't worry if you have a serious sweet tooth, we have some options for you too!

We are also proud of the extra-level quality of our ingredients and of the magic we do with them. Our fillings and dips are milk-based, unlike the fat-based stuff you find elsewhere. Yes, ours lasts a little bit less because of that... but trust us, you won't need a long shelf life, they'll be devoured in a flash! We stay away from chocolates with any fat source other than cocoa and milk, and the only thing in our menu that has palm oil is Biscoff. We're perfectionists to the core. We are aware of this problem, but nah, we ain't going to the therapist!

Contact us

Didn’t find what you were looking for? No worries! Drop us your question, and our team will get back to you as quickly as possible. We’re here to help with anything you need!

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